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See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data?
Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. Learn how to upgrade to Windows 11 Windows 11 Upgrade Guide.
Product Homepage. Download and Install Assistant. Don't ask again. Ok, get started. No thanks, I will download and install manually. Solution and Diagnostic Data Collection. Change preferred operating system Select preferred operating system. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change' Select an operating system and version to see available software for this product. Is my Windows version bit or bit? I don't see my operating system.
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Internet Archive's 25th Anniversary Logo. Search icon An illustration of a magnifying glass. User icon An illustration of a person's head and chest. Sign up Log in. Web icon An illustration of a computer application window Wayback Machine Texts icon An illustration of an open book.
Books Video icon An illustration of two cells of a film strip. Video Audio icon An illustration of an audio speaker. Audio Software icon An illustration of a 3. Software Images icon An illustration of two photographs. If a hard drive failure message is returned, contact HP about the need for a replacement hard drive. Unspecific "write or format" errors If a message similar to "Drive is write protected", or "Cannot access drive" is displayed, write protection on the flash drive has been enabled.
The write protection feature on most flash storage devices is a small lever near the connector. The protection can be disabled by moving the lever to a different position. The Windows operating system can set file attributes to hide a file or make a file read-only. Open Windows Explorer, right-click the flash disc to view the properties of any files on the device.
Remove any read-only tags. As the steps to troubleshoot flash discs may vary between device manufacturers, please refer to the specific manufacturer's web site for additional support. If your computer is not plugged in, you will receive a caution message. Figure : Running on battery power caution. To resolve this issue, connect the AC adapter to the notebook computer, and view the power LED lights to verify that power is available at the computer.
If the error persists, troubleshoot or replace the AC Adapter. Figure : Recovery media already created message. If you no longer have that Recovery disc, you can purchase a replacement Recovery discs from HP.
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